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ADT Security Services Complaint - ADT - Didn't replace faulty sensors; couldn't alarm house
ADT Security Services Complaint

ADT Security Services Complaint

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ADT - Didn't replace faulty sensors; couldn't alarm house


We had to fire ADT Security for lack of service.
Although I pay monthly for maintenance %u2013 I couldn%u2019t get a faulty sensor replaced!
On 9/5 after more than a week of messing with 2 sensors, I made an appointment to have 2 faulty sensors replaced. We had already replaced the batteries, checked them for being loose %u2013 kept the batteries out for 5 minutes, etc and they were still sending error alerts. On 9/9 the ADT Tech came out. He chose to replace only 1 sensor because the 2nd one was working %u201Cright now%u201D. Within 12 hours, it was sending error signals again. We made an appointment for the following week %u2013 tech cancelled at last minute. I made 3 more appointments and he showed up for NONE of them! I took off work to be home and they always called to cancel within the last 1/2 hour of the appointment window. After over a month and 5 appointments later %u2013 it was still sending faulty signals and I was still unable to %u201Csecure%u201D an exterior door. I finally had to hire another alarm company so I could fully secure my home!

ADT was great at taking my money - poor at providing service. To add insult to injury there will be no credit for the month I couldn%u2019t secure my home %u2013 they are charging me another 30 days from my date of cancellation!


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