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ADT Security Services Complaint - ADT Failed to contact Police during an actual burglary
ADT Security Services Complaint

ADT Security Services Complaint

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ADT Failed to contact Police during an actual burglary


Recently my home was broken into, my ADT security system functioned exactly as it should. Glass break sensor and motion detector both set off the alarm. ADT called our home and left a voice message on our answering machine and that was all. They did not contact the local police department or 911, they did not attempt to contact our additional emergency numbers. All they did was leave a message on our answering machine stating that there was an alarm detection and told us to call them if we had any questions.

Since then we have attempted to contact ADT to get an explanation, to see what sort of recourse we have. We have been redirected to at least 6 different people, they tell us they will call us back and never do. We are completely getting the run around from ADT. Finally we have been able to reach a customer service representative who was able to review our situation, provide some explanation and offer us a solution.

We explain to her that having lost all confidence in ADT we were requesting that ADT release us from our contract (which has only 7 months left on it) and we would quietly find a new home security solution. She told us that the best she could offer us was a four month credit, that they were not willing to release us from our contract. The customer service representative told us that if we felt, as consumers, that we needed to notify others of our experience with ADT that it was our prerogative to do so.

Apparently ADT is not concerned about their reputation or about their customers satisfaction. They are willing to accept negative reviews, feedback and loss of current customers as well as potential future customers for what amount to less than three hundred dollars.

From this point forward we will warn everyone we meet about the lack of service and accountability that we experienced first hand from ADT. After having been robbed by criminals we feel equally robbed by this corporation.


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