ADT Security Services Complaint

ADT Security Services Complaint

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ADT Security Services - Phone rings when alarm goes off, but no one is on the other end - Security Alarm & followup


For the past year, every time the alarm goes off (most often due to a dying battery being replaced), ADT calls immediately but there is no one on the phone. Average wait time before someone at ADT actually comes on the call is 5 minutes. God forbid we really had an issue, in fact a thief wouldn't even hold that long to speak with the alarm company.
To add insult to the injury, ADT never calls back to determine if it was a problem or not (I guess they figure if there was a break in, you would call them back!
And for this we pay a monthly service fee???

No thank you.


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