ADT Security Services Complaint

ADT Security Services Complaint

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ADT battery pack in wall mount unit - Honeywell ADT Alarm system


After several false alarms and non- emergency phone calls from ADT lies about my system I found that the battery pack had caught fire and melted so I took their system out of my home after being told it would have set my house a fire. Filed a report with the BBB with no results. ADT told BBB I never tried to contact them and they had called me several times, they called once and I call them several times got answering machine they never called back. I now owe them 158.00 for breaking the contract but could not get them to fix the system. Found out they came to my neighbors home knocked on his door said we need to change your battery pack we have complaints that they are getting to hot, well ain't that just something. I have filed complaints everywhere and if you check the BBB ADT has over 4000 complaints. Also you better check the date on your contract I put my system in May 2011 and contract said Dec.3 2011 and I took their system out June 20 2014 and still I broke the contract. I am now two months behind paying them the 158.00 thinking about suiting them because I still have the system that caught fire as proof. Stay away from this business. Scary equipment.


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