ADT Security Services Complaint

ADT Security Services Complaint

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ADT scam, inoperable equipment, excessive termination fee


My business had an alarm system for thirty five years and unfortunately stopped working. That's when my misery began with ADT and Alarm System Now. Since, the initial installation everything has been horrible. The technician stated I'm running to my van and I'll be back to finish installation. Well he never came back that day. The alarm could not be used. Equipment used was attached to my wall and windows with duct tape and others a failing two sided tape, the glass break and motion detectors didn't work at all, the decibel alarm was not alarming. It could only be heard from the actual alarm panel. My contract stated it was "monitored" for fire and medical which ADT corp verified that it was NOT. I called the very next day after installation, only to be hung up on and repeatedly disconnected. A follow- up call was made and ADT denied I ever called initially. A work order was placed and technicians could not perform service until two days later, conveniently after their proclaimed cancellation date deadline.
So when the tech did arrive he used more duct tape and tapped on the motion detectors and said "yep" it's working. It was not!! The tech, actually, broke my chair because he unknowingly pulled my chair to stand on rather than using his own equipment. The alarm activated because the sensor connections were lost and ADT monitoring actually reported that they spoke to a key holder and received pass code, but couldn't possibly as we were all together trying to find a way to turn off alarm. ADT never called. No police came either.!!
Customer service was consistently subpar, rude frequently condescending and rude. Threatened legal action if I ended contract early despite document ADT's negligence and breach of contract. I would never ever recommend or use ADT or affiliates again. If thinking of using ADT please use caution. It's been 10 days since initial installation attempt and my business and assets are not protected.


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