ADT Security Services Complaint

ADT Security Services Complaint

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Power Source burning! - ADT SECURITY HOME SYSTEMS


I have a ADT system built into my home, Being in a new home in a safe part of the city i didnt feel it was necessary to have the system monitored but was thinking about it. I am no longer thinking about it - the system installed in my home nearly burned my house down! The back up battery bowed and buckled out after the alarm was triggered several times when it went off again I smelled something burning. Could not find out where the smell was coming from until the next day when i noticed it coming from my daughters room (5yr old) there was a panel in her closet and attic access from her room where i followed the smell and discovered the power source hot to the touch and with burn marks on the wall in the attic and on the source itself. Called ADT to notify them of the faulty equipment and asked if they would send someone out, they said absolutely not as they were not monitoring the system so would not send anyone out. I called my insurance company notified them and then called an electrician to check the lines in the house. They said there was no doubt the system could have caught the whole house on fire!! ADT should be ashamed of their obviously missing business ethics and failure to respond at the very least to a serious quality issue and safety issue with there equipment. I mean the system had never been used and still nearly caught my home on fire!!!


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