ADT Security Services Complaint

ADT Security Services Complaint

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Very very bad services


I will give ADT a negative score if possible. This is the third time in a row our alarm system gave a low battery signal at around 3am. Yesterday I spent more than two hours on the phone to try to arrange an appointment to fix it, which should be totally free under my maintenance plan. At the end, I gave up. It has been at least ten times before when we have to check our coverage under maintenance plan, every single time, the rep promises all my coverage was updated by him/her in their system we will never need to go through it again. I can not imagine how a company with such a mess internal system will possible do a good job for their customers. I can not wait to terminate ADT when my contract with them finish. It is 4am when I write this review.


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Comments


Geets says: (3 years ago)
 0
It is 430am and this is my 3rd night my sleep has been disturbed due to the alarm box bleeping every two minutes continuously. Engineer has come out twice already, cant fix the problem, incompetent I say. Cancelling contract today. This company is beyond a joke. Even the emergency team over the phone couldn't cure the fault. Has anyone posted there comments on Twitter???



Philosofree says: (3 years ago)
 0
And a copy of your drivers license certified mailed to them telling them to cancel.



Philosofree says: (3 years ago)
 0
Wait just wait till you go to cancel them! Ha! They charge you
An early termination fee plus, they keep invoicing you as if you never cancelled at all! Up to me leave your home unguarded; if someone robs you you'll just get robbed; these conny security companies higher ex-cons, snakes to lie to you, charge you, and do nothing but make your life a living hell. Don't expect help from these companies!!




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